FAQ

It's only natural when having custom made furniture that you will have a few questions. Our team of experienced staff are always happy to answer any quires you may have. We have compiled a list of the most frequently asked questions below, however if you still require some help please do not hesitate to contact our friendly staff.

 

Radiator Covers FAQ

The Hot Box Company provides a personal and full bespoke service when it comes to the manufacture and fitting of Radiator Covers.

Do you offer a delivery and fitting service?

Yes, we offer both a delivery and fitting service in london and some home counties.

Do the radiator covers come fully assembled or flat packed?

All our radiator covers are fully assembled and checked for quality before delivery.

How do I access my radiator once the radiator cover is fitted?

Whichever type of radiator cover you select from our range, you will have easy access. The lift off range hook on and off the wall and our deluxe range have a removable front panel.

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Bedrooms FAQ

The Hot Box Company provides a personal and full bespoke service when it comes to the manufacture and fitting of our made to measure fitted bedrooms.

Is the carcass colour co-ordinated to the door?

​Yes, the doors match the carcass as closely as possible in relation to the board manufacturer's range.

What are your lead times?

On complete bedrooms it is generally around 3-5 weeks, from confirmation of order. 

Can I buy the doors separately?

Yes, just let us know your dimensions, door style and colour and we can happily supply you with doors and matching accessories.

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Bespoke Units FAQ

The Hot Box Company provides a personal and full bespoke service when it comes to the bespoke home furniture.

I have never purchased bespoke furniture before. Is it much more expensive than ready-made off the shelf?

Bespoke furniture can be slightly more expensive as its custom made to your exact specifications. But is it not necessarily as expensive as you may think.

Am I able to see furniture that you have made for other customers?

We have a large number of photos that you will be able to see on our website.

What is the lead-time for delivery/installation?

Depending of what you have made, our lead time is 10-30 working days.

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